FAQ
WHO MANAGES Pivila Tenda?
The website pivilatenda.it is managed by PIVI LA TENDA DI PIVI DANIELA & C. S.A.S., with registered office in Via Covignano, 32, 47923 RIMINI (RN), ITALY.
VAT number: IT02235610405
REA:251683
WHERE DO YOU DELIVER?
We deliver exclusively in Italy.
We do not currently ship to other countries.
WHAT ARE THE SHIPPING COSTS?
For orders equal to or greater than €130, standard shipping is free.
For orders less than €130, a fixed shipping cost of €16 is applied.
HOW LONG DOES IT TAKE TO PREPARE AN ORDER?
Orders are normally prepared within 1-3 business days from payment confirmation.
HOW LONG DOES DELIVERY TAKE?
After shipment, delivery is normally expected within 3-5 business days.
The total estimated time from payment confirmation to delivery is normally 4–8 business days.
WHICH COURIERS DO YOU USE?
Orders can be entrusted to DHL, FedEx, UPS or other professional couriers selected based on the product and destination.
CAN I TRACK MY ORDER?
Yes. After shipment, you will receive, when available, a code or link to monitor the delivery status.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Visa and Mastercard.
Payments are processed through J-Pay using the procedure available during checkout.
DO PRICES INCLUDE VAT?
The prices published on the website are expressed in euros (€) and include applicable VAT, unless otherwise indicated by current legislation.
CAN I CANCEL AN ORDER?
You can request order cancellation before shipment by promptly writing to info@pivilatenda.it.
We cannot guarantee the cancellation of orders already prepared or entrusted to the courier.
CAN I RETURN A PRODUCT?
If you are purchasing as a consumer, you can exercise the right of withdrawal within 14 calendar days from receipt of the product, subject to legal exceptions.
WHO PAYS THE RETURN COST?
The direct cost of return is borne by the customer, except in the case of a damaged, defective, incorrect or non-compliant product.
For bulky products or products that cannot be returned via normal postal service, the return cost may be higher than that of ordinary shipping.
WHERE SHOULD I SEND A RETURN?
The return address is:
Pivila Tenda
PIVI LA TENDA DI PIVI DANIELA & C. S.A.S.
Via Covignano, 32
47923 RIMINI (RN)
ITALY
Before shipping the return, we advise you to contact us at info@pivilatenda.it.
WHAT SHOULD I DO IF I RECEIVE A DAMAGED OR DEFECTIVE PRODUCT?
Contact us at info@pivilatenda.it indicating the order number and, if available, photographs of the product and packaging.
Products sold to consumers are covered by the legal guarantee of conformity provided for by applicable regulations.
HOW CAN I CONTACT YOU?
E-mail: info@pivilatenda.it
Phone: +39 054 178 4501
Customer service:
Monday to Friday, from 09:00 to 18:00
Italian time – CET/CEST