Reclami e risoluzione delle controversie

1. HOW TO FILE A COMPLAINT

For issues related to products, orders, payments, deliveries, returns, refunds, or legal warranty, customers can contact us at the following addresses:

Pivila Tenda
PIVI LA TENDA DI PIVI DANIELA & C. S.A.S.

Via Covignano, 32
47923 RIMINI (RN)
ITALY

E-mail: info@pivilatenda.it
Telephone: +39 054 178 4501

Customer Service:
Monday to Friday, from 09:00 to 18:00
Italian time – CET/CEST

2. USEFUL INFORMATION FOR COMPLAINTS

To allow us to quickly handle your request, we recommend providing:

· name and surname;

· order number;

· email address used for the purchase;

· description of the problem;

· any useful photographs or documents;

· requested solution, where applicable.

3. COMPLAINT HANDLING

We will examine the request and strive to provide an appropriate response using the contact details provided by the customer.

4. ALTERNATIVE DISPUTE RESOLUTION

If a complaint is not resolved directly, the consumer may, where applicable, contact an Alternative Dispute Resolution (ADR) body competent according to Italian and European law.

5. RIGHT TO APPEAL TO THE JUDICIAL AUTHORITY

Recourse to extrajudicial procedures does not limit the consumer's right to appeal to the competent judicial authority according to applicable law.